"Sorry Something Went Wrong" Error When Opening a Document Using Office Web Apps 2013 Within SharePoint.

Got my Test farm Created with SharePoint and Office Web apps 2013 and was so excited to experience the Functionality. Uploaded a document to library and looked in to rendering but getting an Error saying that "Sorry Something Went Wrong" which is same when click preview and open up from browser.


All went well with the installation of Web apps but tried after restarting of Servers as well just to verify and still the same. Tried with few more documents and yet the same.

Since Microsoft has stated in several documentations that this can be occurred due to lack of memory and other allocated hardware, I checked that as well but my test server was having good enough resources as well.

So what ? When I dig in to the web found that we cannot use System Account for opening or editing document via Web apps. Tried to login using another account and it was start working perfectly.


So you have to make sure on below criteria’s before you begin the Web Apps Installation

  • Verify that all SharePoint 2013 web applications use claims-based authentication. Office Web Apps rendering and editing will not work on SharePoint 2013 web applications that use classic mode authentication.
  • To enable users to edit (not just read) Office documents in a web browser, verify that you have the necessary editing licenses and that you have enabled editing on the Office Web Apps Server farm.
  • If you log into SharePoint 2013 by using the System Account, you will be unable to test the connection between SharePoint 2013 and Office Web Apps Server. You will have to log on by using a different account to test the connection.
  • Low memory conditions can cause Office document previews to fail in Office Web Apps. Verify that the server or servers that run Office Web Apps Server have sufficient memory by reviewing the Hardware requirements.

Note: There are more incidents that same kind of error can be occurred, refer here for more information which is well described – http://technet.microsoft.com/en-us/library/ff431687.aspx


Setup Office Web Apps 2013 For SharePoint 2013.

An Interesting thing that we are going to setup Office Web Apps 2013 for SharePoint 2013. as you know Office Web apps provides the capabilities of rendering, Opening, and rich editing of Microsoft office document formats such as Word, PowerPoint, Excel and One Note. By having Office web apps it just simplifies the rendering and editing of documents which are stored in SharePoint through Client browser therefore it’s not mandatory to have office client on client PCs.

Before we begin, make sure that you have an isolated server for Office web apps as 2013 version doesn’t support to install in a server running SharePoint and it has to be an isolated server.


Low Hardware (Such as Memory/Number of Processor Cores Minimum is two) can Cause interruptions on rendering and other Web apps Activities. So make sure that you have allocated better sized hardware based on number of concurrent users who will use web apps when you perform Production Deployments. This server I’m installing is just in a test lab which has 2 Gb of memory which is good enough for testing purpose.

Unlike Web Apps 2010, You cannot Experience the web apps 2013 functionality with the System Account as it’s not supported. you must always use another account for web apps  testing.

So Let’s Do this. As usual first to Install prerequisites.

For Windows Server 2008 R2

Windows Server 2008 R2 SP 1 – http://go.microsoft.com/fwlink/p/?LinkId=252370

.Net Framework 4.5 http://go.microsoft.com/fwlink/p/?LinkId=256560

Windows PowerShell 3.0 http://go.microsoft.com/fwlink/p/?LinkID=244693

KB 2592525  http://go.microsoft.com/fwlink/p/?LinkId=236954

Then Open up PowerShell as administrator, paste this portion and run

Add-WindowsFeature Web-Server,Web-WebServer,Web-Common-Http,Web-Static-Content,Web-App-Dev,Web-Asp-Net,Web-Net-Ext,Web-ISAPI-Ext,Web-ISAPI-Filter,Web-Includes,Web-Security,Web-Windows-Auth,Web-Filtering,Web-Stat-Compression,Web-Dyn-Compression,Web-Mgmt-Console,Ink-Handwriting,IH-Ink-Support

Give it a moment



You need to restart your server once you got above screen.

For Windows Server 2012/R2

Simply run below line by opening up powershell as administrator. And you are done on prerequisites installation.

Add-WindowsFeature Web-Server, Web-WebServer, Web-Common-Http, Web-Static-Content, Web-App-Dev, Web-Asp-Net, Web-Net-Ext, Web-ISAPI-Ext, Web-ISAPI-Filter, Web-Includes, Web-Security, Web-Windows-Auth, Web-Filtering, Web-Stat-Compression, Web-Dyn-Compression, Web-Mgmt-Console, InkAndHandwritingServices, Web-Net-Ext45, Web-Asp-Net45

Install Web Apps Server

Go ahead in Web Apps server, launch the Setup from your media.


Accept the License Agreement and hit "Continue"


Choose the path that you want to locate the program. And install


Woof ! Error.


As I stated above, you will get an error saying that ‘Microsoft Office Web apps Server 2013 encountered an error during setup" if your Server having only one Processor Core. Same thing happened to me and allocating two Virtual Processors for my Web Apps VM fixed the problem.


This will take only few Minutes. A Coffee Time !


If everything went well you will get below Screen.


Alright we got the product installed now. Let’s move ahead with configurations. First in Web Apps Server.

Customize below lines according to your environment and run it on PowerShell. To Pass the SSLOffloaded parameter is additional if requires for HTTPS Scenarios.


New-OfficeWebAppsFarm -InternalUrl "https://APP3.northwind.int" -ExternalUrl "https://APP3.northwind.int" -SSLOffloaded –EditingEnabled

For me it’s just HTTP

New-OfficeWebAppsFarm –InternalURL "http://APP3.northwind.int" –AllowHttp -EditingEnabled

Since we need to enable editing, Key in "Y" and hit enter to proceed.


To Register our domain run the below line (we are still in Web Apps Server)

New-OfficeWebAppsHost -Domain northwind.int


Try to access the Discovery URL from web Apps Server – http://Servername.domain.int/hosting/discovery (



It should open up below page for you.


With that we are completing of Web Apps Server. Now let’s move to SharePoint Server Side.

Configuring a SharePoint 2013 Farm for Office Web Apps

Log in to the SharePoint application server that hosts Central Administration and open the SharePoint 2013 Management Shell as an administrator. Next, enter the following line:

New-SPWOPIBinding -ServerName “Your Web Apps ServerName” -AllowHTTP

New-SPWOPIBinding -ServerName “app3.northwind.int” -AllowHTTP

It will Result as below


Now to Set the Zone Execute – Set-SPWopiZone –zone “internal-http” from SharePoint Server Shell


If you are using HTTP, you need to allow OAuth over HTTP by using the following commands:

$config = (get-spsecuritytokenserviceconfig)

$config.allowoauthoverhttp = $true



That’s all on the configurations. let’s upload document to a library and test the functionality.


if you are getting below error, refer to my previous post here which describes the resolution.


SharePoint Farm Upgrade Fails – Configuration of SharePoint Products failed. Configuration must be performed before you use SharePoint Products

Had an issue In a Staging Environment at one of my client. I have installed August 2013 Cumulative package at SharePoint 2013 Staging Environment which is an basic single server setup. Tried several times through Configuration wizard and also PowerShell (PSConfig.exe –cmd upgrade –inplace b2b –wait –force) but no luck, continuously getting this error.

saying – " Configuration of SharePoint Products failed.  Configuration must be performed before you use SharePoint Products.  For further details, see the diagnostic log located at C:\Program Files\Common Files\Microsoft Shared\Web Server Extensions\14\LOGS\PSCDiagnostics_3_9_2011_14_18_42_272_416955813.log and the application event log. " in Both Wizard and Powershell.

Finally carried out below steps in order since it was suggested by someone on web.

  1. Run This on CMD – “ stsadm -o setproperty -pn command-line-upgrade-running -pv Yes “ (more here – http://technet.microsoft.com/en-us/library/cc288357(v=office.12).aspx)


  1. IIS Reset
  2. Then Run "PSConfig.exe –cmd upgrade –inplace b2b –wait –force"

Above steps has saved the day of lot of people out there but For me it was worst since still the same error come out. Now in to the Wizard again. This time wizard bought a trick saying that one of my Web Application has Web.Config missing in IIS root folder at inetpub. When I dig in discovered that one web application missing it’s web.config file inside. Without waiting anymore, just removed the web application from the farm as luckily it was just a testing web app (investigation to be continued on who banged of the web.config )

After Removal of the Damaged Web App (Database still remains as it is in DBS) ran the Wizard again just to check. And yes It’s gone smoothly this time.


So if you face an similar kind of a scenario just check basic stuff first step by step if your Event viewer/SharePoint Log doesn’t contains much details on the occurrence.

  1. Detach Databases from Web Applications if you have any migrated Web applications/Site Collections from any previous version of SharePoint and then run the upgrade
  2. Custom Solutions also pops out these kind of issues. Even I have faced several times
  3. And there may be damaged Web Applications in farm such as my scenario here (mostly Event viewer and SP Logs really helps)
  4. Also sometimes after installation of CU/Service pack Wizard does not just become success in first run. If you prefer Wizard, just run it once again. I would recommend Shell Command (above) for this as it’s more reliable.